Shopping Bag (0)
Your shopping bag is currently empty.

Shipping and Delivery Policy

 

The shipping charge is specified separately for every product based on its weight. For multiple products ordered, the programme adds up the total weight of all products and calculates the shipping charges. Thus, a customer who orders multiple products is charged the total weight of all products and the total delivery charges. Thus the delivery charge is calculated separately when a customer orders different products.

 

Once the buyer has placed an order through this website a confirmation mail will be sent to his e-mail ID specifying the order number, details of the product ordered and mode of payment selected by him.

 

The seller or the Company shall provide the details of the delivery lead time on the Website within 3-5 weeks from the Payment Confirmation or within such timelines as may be agreed upon between the buyer and seller on the Website. If the Seller fails to enter the details of the delivery lead time on the Website within such prescribed time, the Company may in its sole discretion cancel the Transaction and refund the Transaction Price (if paid) to the Buyer. In case of delivery outside India (in which case only electronic payment shall be acceptable), the details of the delivery lead time have to be entered on the Website within 3-5 weeks of Payment Confirmation. The delivery time will vary from product to product. However, the delivery time will not be later than seven (7) days from date of dispatch for the products to be delivered within India and Fifteen (15) days from the date of dispatch for the products to be delivered outside India. 

 

However, in case the order is not received by the buyer by the expected date of delivery, the buyer shall immediately notify the company by contacting at info@pramaarts.com / pramaarts@yahoo.com. Such intimation should be made by the buyer within seven days of the expected date of delivery. If the buyer fail to provide such notification/ confirmation of receipt or non-receipt of an item within seven (7) days of expiry of the Delivery time prescribed, it shall be construed as a deemed Delivery in respect of that Transaction and the Transaction Price shall not be refunded in such case.

 

In case of payment on billing, upon successful receipt of the Transaction Price by the Company from the Buyer the Company shall notify the buyer and the seller that the Transaction Price has been received. In case of payment by Payment on Delivery, the Company shall notify the buyer and seller that the buyer has committed to pay the Transaction Price by Payment on Delivery

Website will make at least two attempts to deliver the Products to the buyer at the location specified by the buyer (and informed to courier Service by seller) over a period of four business days and at the time of delivering the Products shall obtain the signature of the buyer or his representative on a document which is referred to as a POD.

 

The Buyer agrees and acknowledges that the Company is only a facilitator of collection and remittance of Transaction Price. No interest or any benefits whatsoever is given to or can be claimed by the Buyer on the Transaction Price collected by the Company through and of the prescribed payment methods.